Return & Refund policy
Below are our Return and Refund policies. Please review them carefully to understand your rights and responsibilities when returning a product or requesting a refund from Hunter Equipments.
At Hunter Equipments, we strive to ensure customer satisfaction with every purchase. Please review the following return and refund policy:
Eligibility for Returns
- Products may be returned within 7 days of delivery if they are found to be faulty, damaged, or not as described.
- To be eligible for a return, the product must be unused, in the same condition as received, and in the original packaging.
- Customized products, including scissor lifts, goods lifts, and dock levellers, are non-returnable and non-refundable unless found to be defective.
Non-Returnable Items
- Any products that are damaged due to misuse, mishandling, or improper installation.
- Customized or made-to-order products are not eligible for return unless there is a manufacturing defect.
Return Process
- To initiate a return, please contact our customer service team at 7200111746 within 7 days of receiving your product.
- Once the return is approved, we will provide instructions on how to ship the product back to us.
Refund Policy
- Once we receive and inspect the returned product, we will notify you about the status of your refund.
- Refunds will be processed within 7-8 business days after the returned product has been received and approved.
- Refunds will be issued to the original method of payment.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect upon delivery.
- Original shipping charges are non-refundable, except in cases of incorrect or faulty items.
Cancellations
- Orders can be canceled within 24 hours of placement. After this period, cancellations may not be accepted, especially for customized items.